Terms & Conditions

Nova Nex Tech reserves the right to modify these Terms of Use without notice, and any modifications are effective when they are posted here. Nova Nex Tech may, at any time, in its discretion, terminate your access to this website. Access to the website may be monitored by Nova Nex Tech. If you are accessing this website as a representative of an organization, these Terms of Use bind both you individually and the organization, and references to "you" and "your" shall be construed to apply to you individually and the organization.

As a condition of your use of this website, you agree not to use the website or the information provided for any purpose that is unlawful or prohibited by these Terms of Use. You will not use this website in any manner that could damage, disable, overload, or impair the operation of this website or use by third parties.

Certain restricted product information is available on this website only to licensed customers of Nova Nex Tech registered to receive information via passwords issued by Nova Nex Tech. This restricted information is considered confidential and proprietary information of Nova Nex Tech. If you are a registered customer or a representative of a registered customer, Nova Nex Tech authorizes you to download, copy, distribute, and use the restricted information for yourself or, if applicable, only within the customer organization, and only for the intended purposes authorized by Nova Nex Tech. Issuance of a registration password is conditioned on the customer's use of the information in accordance with the terms of its license or service agreement with Nova Nex Tech. You shall not transfer your password to unauthorized parties. You will immediately notify Nova Nex Tech of any unauthorized use of your password. You are responsible for the use of your password. You will not attempt to gain unauthorized access to any website information or area within this website.

Certain information available on this website is provided by other parties, particularly information about such other parties. You understand that all such information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials are the sole responsibility of the originating party. Nova Nex Tech has no responsibility for such content and does not guarantee the accuracy, integrity, or quality of such content. In no event is the inclusion of a statement about another party, a reference to such other party, or a web link to another party's website an endorsement of such other party, their products, or their services.

You may link to the Nova Nex Tech home page, but are not authorized to link to any other page on the Nova Nex Tech website without the prior express written consent of Nova Nex Tech. Design Ideator reserves the right to withdraw this consent at any time at its discretion. You may not use any of Nova Nex Tech's proprietary logos, marks, or other distinctive graphics, video, or audio material in your links. You may not link in any manner reasonably likely to 1) imply affiliation with or endorsement or sponsorship by Nova Nex Tech, 2) cause confusion, mistake, or deception; 3) dilute Nova Nex Tech's trademarks, service marks, or trade names; or 4) otherwise violate applicable law.

Nova Nex Tech makes no representations or promises to develop, provide, or market any software, service, or product discussed on this website. You shall not rely on the information provided or the prospect of availability of any software, service, or product currently in development or currently anticipated to be made available in the future.

Website information may refer to products, programs, or services that are not available in your country. Consult your Nova Nex Tech representative for information about the products, programs, and services that may be available to you.

Any software available for download from this website is the property of Nova Nex Tech and/or its suppliers. Any use or reproduction of any such software and warranties as to such software, if any, are governed by the terms of the license agreement applicable to that software. Any use of any other product or service and warranties as to such product or service purchased by you using, or in connection with, this website, if any, is governed by the terms of the agreement applicable to that product or service.

Chargebacks / Cancellation Policy

If Nova Nex Tech receives a chargeback or payment dispute (e.g., PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund.

Refund Policy

To be eligible for a refund, your required designs must be unused and published at any website or anywhere over the internet.

In case of any dissatisfaction from any design services provided by Nova Nex Tech, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, a refund will be applicable the same as it is on the single packages. To complete your return, we require a receipt or proof of purchase of our services.

All refund requests will be fulfilled as per the following arrangement:

• If request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).
• If request for refund is made within 48 hours of the initial design delivery, you would be eligible for 66% refund (less 10% service & processing fee).
• If a request for a refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
• No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
• All refund requests should be communicated to the support department. Nova Nex Tech, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

Refunds (if applicable)

Upon receipt and inspection of your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve completed these steps and still haven’t received your refund, please contact us at support@novanextech.com.

Sale items (if applicable)

Please note that only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges/Changes (if applicable)

We only replace designs if they are proven to be plagiarized from the internet. If you need to exchange an item for the same one, please send us an email at support@novanextechllc.com.